10736 Jefferson Blvd #151, Culver City, CA 90230 | (C) (323) 393-3204 | leibert.brooks@gmail.com
  • resume.leibertbrooks.com
  • http://www.linkedin.com/in/leibertbrooks/
  • Offering Advanced Skills and Record of Consistent, High-Quality Performance in Systems / Network Installation, Configuration, Upgrade, Migration, and Problem Resolution Activities.
  • Experienced in system-operations training, collections, and customer service, ACMT: Apple Mac Hardware & OS X Certified, A+ Certified, New & Emerging Technologies Data Organization.
Professional Summary
Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support across various systems including Windows, Linux, and Mac. Efficient in resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup. Motivated to perform at peak levels and meet company goals. Dedicated Tech Consultant experienced in network and user support, troubleshooting and software analysis.
  • Testing & Troubleshooting Internet & Wireless Apple Certified Desktop Technician (ACDT)
  • Configuration Proficient in Norton Antivirus software
  • Windows, Mac, Linux & Server Platforms Mobile Adobe and Adobe Flash proficiency
  • Hardware Troubleshooting & Syncing Disaster Recovery Planning Contacts & Calendar
  • Detail-oriented
  • Sales experience
  • Security Skilled in TCP/IP and WAN
  • Systems & Network Upgrades Data Backup Check & Java system proficient
  • Network Connectivity Issues General User Training
  • Configuration CISCO router management
  • Provide Training & Support Tools Email Check & Sync Solutions
  • Customer service-oriented
  • Technical aptitude
Work History
Field Engineer 02/2018 to Current
Amadeus Airport IT Americas, Inc. Los Angeles, CA
  • Responsible for ensuring the successful continued operation of all installed computer hardware and software, including PC's, VCD's, servers, high profile displays, networking, databases, and operating systems in a highly visible environment on a variety of systems.
  • Day to day support of airlines and airport. Coordinate and schedule work with other technicians, local airlines, and local IT staff as appropriate.
  • Handled all quality control checks, preventative maintenance, cleaning displays, clients and other related hardware.
  • Conduct daily walkthroughs to visually check kiosks and displays are operational, and checking clients, display types of equipment to see if they require cleaning.
  • Perform daily checks of airline feeds, AODB generated days, counter allocation generated days, Bag Makeup assignments, verify automated system processes are operating as intended.
    Coordinate with implementation and other onsite technicians to ensure new software releases, software upgrades/changes, and hardware upgrades/changes are successfully tested and implemented.
  • Check shift reports, from the previous shift, for handoff of tasks and issues.
  • Complete a shift report and email out at the end of each shift. Shift report includes all calls received on support phone or word of mouth. Each call must be entered in Novo database and a Novo ticket number is to be included with each task or issue in shift report.
  • Identified major issues that could arise and provide solutions for these problems.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
Tech Consultant 03/2013 to 02/2018
TechAvenue Inglewood, CA
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • 11 years of technical support experience.
  • Reviewed technical documentation and procedures.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided on-call support for critical issues.
Family Room Specialist 01/2011 to 11/2013
Apple Inc Glendale, CA
  • Provided insightful advice and friendly, hands-on technical support to Apple customers in need.
  • Diagnose product issues on the spot.
  • Offered solutions to quickly get users back operational.
  • Repaired and replaced hardware, including iPhones, iPad, and Apple Computers.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Technology Consultant, Marketing Rep 04/2006 to 08/2008
Make It Work LLC Santa Barbara, CA
  • Resolved basic and advanced technical problems for users.
  • Responsible for sales goals in the field, along with serving as captain / assistant manager, supervising 9 technicians.
  • Training and activities in the field, monitoring their sales and making them aware of problems and policy changes.
Counter Intelligence Agent 10/2006 to 09/2007
Geek Squad Santa Monica, CA
  • Initial contact with customers checks in and performs basic tests on the unit.
  • Facilitate the complete solution of product sales, upgrades, installations and service in the store.
  • Completed highly technical repairs in store.
IT Manager 02/2004 to 06/2011
UL Brown & Associates LLC Peachtree City, GA
  • I served as a system, software/hardware technician.
  • Overseeing all of the new technology and implemented within the organization, hardware and software platforms.
  • Main point of contact for tech support to over 250 people in the organization.
  • Provided on-call support for critical issues.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Managed call flow and responded to technical support needs of customers.
Electronic Component Merchandiser 02/2004 to 02/2004
Fry's Electronics Manhattan Beach, CA
  • Completed all cleaning, stocking and organizing tasks in the assigned sales area.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Contacted other store locations to determine merchandise availability.
  • Built relationships with customers to increase likelihood of repeat business.
High School Diploma 2003 University High School - Los Angeles, CA
  • A+ Certified
  • ACMT: Apple Mac Hardware & OS Certified